Delivery

Christmas Delivery

Place your order before midday (EST) before the below dates to ensure delivery in time for Christmas.

Priority: December 20
Xpresspost: December 19
Regular parcel: December 10

Please note that these guidelines apply to in stock items only. The dates are recommended but not guaranteed, since they assume normal conditions when our carriers attempt delivery. Please be aware that in the circumstance where any external factors, like adverse weather condition affect our carriers ability to deliver it could delay your order, and mean that it would not arrive until after Christmas.

What are your delivery times?

We will send you an email when your order has been shipped. All orders are currently shipped via Canada Post. Here is a guide to the services offered.

Canada

Regular Parcel:

The most economical ground service within Canada. Delivery to major urban centres in 2-9 days*.

Expedited Parcel:

Cost effective ground service with guaranteed delivery to major urban centres in 1-7 days*.

Xpresspost:

Fast and cost effective delivery to major urban centres in 1-2 days*.

Priority:

Guaranteed rush delivery anywhere in Canada. Delivery to major urban centres 'Next Day'*.


Visit the Canada Post site and enter the origin post code M1B for more detail.

*Business days from shipping date. Some exceptions apply.

USA

Small Packet USA Air:

Fast and cost effective choice for shipments under 1kg. Estimated delivery time to all US destinations 5-8 business days*.

*From shipping date.

Expedited Parcel USA:

Economical ground shipping to the USA. Delivery to major urban centres 4-8 days*. Visit the Canada Post site for more detail - Processing Facility = Toronto.

*Business days from shipping date. Some exceptions apply.

Xpresspost USA:

Fast with tracking and on-time delivery to major urban centres in 2-3 days*. Visit the Canada Post site for more detail - Processing Facility = Toronto.

*Business days from shipping date. Some exceptions apply.

Priority Worldwide Parcel USA:

Fastest service to the US. Delivery to major urban centres 'Next Day'*. Visit the Canada Post site and enter the origin post code M1B for more detail.

*Business days from shipping date. Some exceptions apply.

Rest of the World

Priority Worldwide Parcel International:

Fastest service internationally. Delivery to major urban centres in 2-3 days*. Visit the Canada Post site and enter the origin post code M1B for more detail.

*Business days from shipping date. Some exceptions apply.

Small Packet International Air:

Fast and cost effective choice for shipments under 2kg. Estimated delivery times Worldwide 6-10 business days*. Visit the Canada Post site for more detail.

*From shipping date.

Xpresspost International:

Fast and cost-effective delivery in as little as 6 days*. Visit the Canada Post site for more detail - Processing Facility = Toronto.

*Business days from shipping date. Some exceptions apply.

International Parcel Air:

Available where not served by Xpresspost. Estimated delivery times Worldwide 6-10 business days*. Visit the Canada Post site for more detail.

*From shipping date.

Did this answer your question? If you still have a question about deliveries then please contact customer service.

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Complete Shipping / Part-shipping?

If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.

If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.

Did this answer your question? If you still have a question about shipping then please contact customer service.

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What are the delivery charges?

Each item is priced for delivery according to its weight and volume. An exact delivery charge for the chosen delivery options will be calculated for you on the order review page before you are asked for payment.

Did this answer your question? If you still have a question about deliveries then please contact customer service.

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Customs & Import Charges

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

Did this answer your question? If you still have a question about customs and import then please contact customer service.

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