Delivery

Coronavirus (COVID-19) Delivery Advice

Please be advised that due to the ongoing global outbreak of Coronavirus (COVID-19), we have been advised by our carriers of restricted shipping to specific territories. Please expect delays to the following countries China, Hong Kong , Malaysia, Vietnam, Japan, Taiwan, Singapore and South Korea. Parcels are still being exported to China, but are then being held where delivery is not possible in the country.

Please also be advised that access to some towns in Northern Italy have been blocked off following the outbreak of the Coronavirus. Parcels shipped to the below postcodes will not be exported and will be returned back to the shipper until further notice.

26821 - Bertonico
2684 - Casalpusterlengo
26844 - Castelgerundo
26823 - Castiglione d'Adda
26845 - Codogno
26861 - Fombio
26847 - Maleo
26848 - Sanfiorano
26867 - Somaglia
26827 - Terranova dei Passerini

Padua Province:
35030 - Vo' Euganeo

What are your delivery times?

We will send you an email when your order has been shipped. All orders are currently shipped via Canada Post. Here is a guide to the services offered.

Canada

Regular Parcel:

The most economical ground service within Canada. Delivery to major urban centres in 2-9 days*.

Expedited Parcel:

Cost effective ground service with guaranteed delivery to major urban centres in 1-7 days*.

Xpresspost:

Fast and cost effective delivery to major urban centres in 1-2 days*.

Priority:

Guaranteed rush delivery anywhere in Canada. Delivery to major urban centres 'Next Day'*.


Visit the Canada Post site and enter the origin post code M1B for more detail.

*Business days from shipping date. Some exceptions apply.

USA

Small Packet USA Air:

Fast and cost effective choice for shipments under 1kg. Estimated delivery time to all US destinations 5-8 business days*.

*From shipping date.

Expedited Parcel USA:

Economical ground shipping to the USA. Delivery to major urban centres 4-8 days*. Visit the Canada Post site for more detail - Processing Facility = Toronto.

*Business days from shipping date. Some exceptions apply.

Xpresspost USA:

Fast with tracking and on-time delivery to major urban centres in 2-3 days*. Visit the Canada Post site for more detail - Processing Facility = Toronto.

*Business days from shipping date. Some exceptions apply.

Priority Worldwide Parcel USA:

Fastest service to the US. Delivery to major urban centres 'Next Day'*. Visit the Canada Post site and enter the origin post code M1B for more detail.

*Business days from shipping date. Some exceptions apply.

Rest of the World

Priority Worldwide Parcel International:

Fastest service internationally. Delivery to major urban centres in 2-3 days*. Visit the Canada Post site and enter the origin post code M1B for more detail.

*Business days from shipping date. Some exceptions apply.

Small Packet International Air:

Fast and cost effective choice for shipments under 2kg. Estimated delivery times Worldwide 6-10 business days*. Visit the Canada Post site for more detail.

*From shipping date.

Xpresspost International:

Fast and cost-effective delivery in as little as 6 days*. Visit the Canada Post site for more detail - Processing Facility = Toronto.

*Business days from shipping date. Some exceptions apply.

International Parcel Air:

Available where not served by Xpresspost. Estimated delivery times Worldwide 6-10 business days*. Visit the Canada Post site for more detail.

*From shipping date.

Did this answer your question? If you still have a question about deliveries then please contact customer service.

Contact Customer Services
  1. All fields marked with * are required.

Complete Shipping / Part-shipping?

If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.

If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.

Did this answer your question? If you still have a question about shipping then please contact customer service.

Contact Customer Services
  1. All fields marked with * are required.

What are the delivery charges?

Each item is priced for delivery according to its weight and volume. An exact delivery charge for the chosen delivery options will be calculated for you on the order review page before you are asked for payment.

Did this answer your question? If you still have a question about deliveries then please contact customer service.

Contact Customer Services
  1. All fields marked with * are required.

Customs & Import Charges

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

Did this answer your question? If you still have a question about customs and import then please contact customer service.

Contact Customer Services
  1. All fields marked with * are required.